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Times Supermarkets COVID-19 Response

UPDATE: SEPTEMBER 16, 2020
MERCHANDISE RETURNS

Merchandise purchased at Times, Big Save, Shima's Supermarket will be eligible to be returned when accompanied by the purchase receipt and done within 7 days of the purcahse date.

REUSEABLE SHOPPING BAGS
Effective Septermber 16, 2020, our stores will assist with bagging merchandise in customer provided reuseable bags when given permission by the customer to do so.

 

UPDATE: APRIL 22, 2020
MODIFIED PHARMACY OPERATING HOURS
Starting Saturday, April 25 our pharmacies will be observing modified operating hours until further notice.
All Pharmacy Locations:
MONDAY – FRIDAY: 9:00 am – 5:00 pm (closed for lunch from 1:30 pm – 2:00 pm except Waipahu location)
SATURDAY: 9:00 am – 5:00 pm (except Kamehameha Shopping Ctr. location 8:30 am – 2:00 pm)
(closed for lunch 1:30 pm – 2:00 pm except for Kamehameha Shopping Ctr location)
SUNDAY: 
9:00 am – 5:00 pm:  Aiea, Waipahu, Kahala, Waimalu (closed for lunch 1:30 pm – 2:00 pm)
9:00 am – 2:00 pm: McCully, Kaneohe, Beretania, Liliha, Royal Kunia
9:00 am – 1:00 pm: Kailua
10:00 am – 2:00 pm: Koolau
Closed: Kamehameha Shopping Ctr. and Honokowai, Maui


UPDATE:  APRIL 17, 2020
FACE COVERING REQUIRED
Effective Friday, April 17, 2020 all customers and employees will be required to wear a face covering over both the mouth and nose.  Persons with medical conditions that prohibit the use or causes a greater health/safety risk may be exempt from this rule.


UPDATE:  APRIL 8, 2020
WESTERN UNION – REVISED Operating Hours:
Times Waipahu – 5:00 pm – 9:00 pm
Times Liliha – 5:00 pm – 9:00 pm
Times Kamehameha Shopping Center – 5:00 pm – 9:00 pm

All other locations:  Western Union operating hours remain the same – 9:00 am – 7:00 pm

**All locations will ONLY be accepting ON-LINE INITIATED TRANSACTIONS to expedite and minimize wait times.  To start your on-line transaction visit WU.com or go to the Western Union app found in your mobile device app store.


UPDATE:  APRIL 6, 2020
Honokowai Maui – Times Pharmacy Revised Hours:
Monday – Saturday:  9:00 am – 5:00 pm
(Closed for lunch 1:30 pm – 2:00 pm)
Sunday – Closed


UPDATE:  APRIL 3, 2020
Plate Lunch/Deli Service Temporary Closing Hour Change:
Oahu Times Supermarket Locations (except Mililani) – temporarily close at 6:00 pm
Mililani Times Supermarket  – temporarily close at 7:00 pm
Kauai Times Supermarket Lihue – temporarily close at 6:00 pm
Kauai Big Save Market Locations – temporarily close at 4:00 pm
Maui Times Supermarket Locations – temporarily close at 6:00 pm


UPDATE:  April 2, 2020
Recommendation for Reusable Bags:
Following the recommendation by the state Department of Health Sanitation Division, we are recommending that customers refrain from bringing their own reusable bags to limit the potential spread of COVID-19 through personal items.  Customers wishing to use their personal reusable bags will kindly be asked to bag their own groceries.

Temporary Merchandise Return Policy UPDATE:
To limit the potential spread of COVID-19, we will no longer be accepting any merchandise returns until further notice.  We thank everyone for their understanding during this time.


UPDATE:  April 1, 2020
Maui store locations closing hour change:
Maui Times Supermarket temporary closing hour change.  Starting Friday, April 3, the Kihei and Honokowai store locations on Maui will close at 11:00 pm.


UPDATE:  MARCH 30, 2020
Seafood counter hours change:
All SEAFOOD SERVICE COUNTERS have modified their closing hour until further notice.  All Times Supermarket Seafood counters will temporarily close at 7 pm (except Kailua close at 6 pm).  All Big Save Seafood counters will temporarily close at 6 pm.  Shima’s Market Seafood counter will temporarily close at 7 pm.


UPDATE: MARCH 24, 2020
Promoting Social Distancing:

All Times Supermarkets, Big Save Markets, Shima’s Market, and Fujioka’s Wine Times have implemented floor markers in queueing areas of the store (checkout lanes, customer service counter, food service, seafood counter) to help guide customers with social distancing and keeping the appropriate 6 feet distance.


UPDATE: MARCH 23, 2020
Kauai store locations closing hour change:

Starting Wednesday, March 25 all Times and Big Save locations on KAUAI only will temporarily close at 9:00 pm until further notice.


LAST UPDATE:  MARCH 21, 2020

Dear Valued Customers:

We are closely monitoring updates by the CDC regarding Coronavirus (COVID-19) and the impact on our community.  Our priority is to continue to provide essential grocery and pharmaceutical products to our communities in a safe environment.

In light of this, Times Supermarkets would like to communicate closely with you, our valued customers, to let you know what we are doing to maintain a clean and safe environment for our customers and employees.

  • For all locations, operations of all self-serve delicatessen and bakery food stations will be suspended until further notice starting today, March, 17, 2020
  • All food sampling demonstrations will be suspended. Times and Big Save will be working to provide an increased selection of pre-packaged delicatessen foods and bakery items.
  • Increased frequency of sanitization of check out counters, conveyor belts, shopping cart handles, carry baskets, pin pads, door handles, and frequently-touched surfaces.
  • Due to certain items being in high demand, Times and Big Save will be limiting customers to two (2) of each of the following: Toilet Tissue, Hand Sanitizer, Disinfectant Sprays, Disinfectant Wipes, Rubbing Alcohol, Rice and Ground Beef.  Eggs will be limited to Three (3) units per household.  This is to ensure Times can provide essential products to as many customers as possible.
  • Employees have been instructed to wash their hands using soap frequently and avoid openly coughing or sneezing.  If they are to cough or sneeze into their hands they must sanitize their hands prior to resuming their work.
  • Employees are being instructed to avoid coming to work if they are feeling ill.
  • All public dining areas inside and around the perimeter of our stores are temporarily closed to minimize the potential community spread of the virus.

Reserved Shopping Times:

In an effort to help keep our elder community and customers with vulnerable immune systems protected, starting Friday, March 20th we will be reserving dedicated shopping times EVERYDAY for this population of the community.  We will reserve the FIRST HOUR of store opening for stores that open at 6:00 am.  We will reserve the FIRST TWO HOURS of store opening for stores that open at 5:00 am.   Store opening hours vary and are available by visiting http://www.timessupermarkets.com



We thank the community in advance for respecting the purpose of the reserved shopping hour(s) in order to help protect our elder and immune compromised community by providing them with a safe and less crowded shopping environment.

 

Self-Serve Delicatessen and Bakery Stations Closed:

Effective immediately, operations of all self-serve Delicatessen and Bakery stations will be suspended until further notice.  We will be working to provide an increased selection of pre-packaged delicatessen foods and bakery products.

Public Seating Closing:

All public seating inside and around the perimeter of our stores will be temporarily closed to minimize the potential of community spread of the Coronavirus. 

 

Purchase Limit:

Due to the high demand we will be limiting the purchase quantity to Two (2) units per household for the following items:
Toilet tissue

Disinfectant sprays/wipes
Rubbing alcohol
Hand sanitizers
Rice
Ground beef

This policy is to ensure that we are able to provide needed products to as many customers as possible.  The above list of items may be modified at any time without advanced notice.


Revised Return Policy:

Starting Friday, March 20th, merchandise returns on the following items WILL NOT be accepted:  Toilet Paper, Paper Towels, Hand Sanitizers, Disinfectant Sprays, Disinfectant Wipes, Bleach, Water, and Rice.

Temporary Rain Check Policy:

Starting Friday, March 20th, due to the high demand for products and the uncertainty of supply, items may be unavailable for an indefinite time period.  As a result, we are temporarily suspending issuing rain checks until further notice.

Social Distancing:

We have posted signs and are making in-store announcements encouraging customers to practice social distancing by keeping a 6 feet distance between other customers when shopping with us. 



Please be assured that we are committed to providing you with the necessary essential products in a clean and safe environment.  During this unprecedented pandemic, we encourage everyone to exercise caution and remain diligent in your effort to keep yourself and everyone around you safe and healthy.  Thank you for your continued support of Times and Big Save Supermarkets.